PERFORMANCE MEASUREMENT

OUTLINE

This module is a step by step practical guide on how to build and operate a customized performance measurement system. Answers are proffered to critical questions such as: How do we know how well our organization is processing against its mission and goals? What should be measured in order to have critical information? How should we report and discuss performance internally amongst staff to maximize learning? Where should we focus our organization limited resources in order to increase our effectiveness today and achieve sustainability in the longer term? How can we most effectively measure and communicate our performance and impact to external stake holders? It culminates in the design of a management dash board derived from various program level dash boards that periodically click snap shots of the organization health, program performance, and social impact indicators to facilitate data driven decisions by management.

TAKE AWAY

Ability to build and operate a customized performance measurement system Design of a management dashboard
Design of a program level dashboards
Ability to make data driven decisions

WHO IS IT FOR?

It is suitable for directors, departmental / unit heads and all management staff DURATION: 1 week
REF: PM